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Course:
Physics of Performance for PMPs: Dealing with Difficult Co-Workers
PDUs: 1
Technical Project Management PDU Value: 0
Leadership PDU Value: 1
Strategic and Business Management PDU Value: 0
Category: Category A: PMI Registered Education Providers
Author: Bob Rausch, Ph.D.
Available Versions: DOWNLOADABLE
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Physics of Performance for PMPs: Dealing with Difficult Co-Workers - DOWNLOADABLE VERSION

PDUs:1    Price: $77.00
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Physics of Performance for PMPs: Dealing with Difficult Co-Workers

by Bob Rausch, PhD

Based on a survey of businesses across the U.S. Dr. Bob discovered that 75% of those who responded want to know how to better deal with co-workers.  This course will explore the fact that stressful co-worker relationships negatively impact both individual performance and ultimately the team’s productivity.  Low energy and high stress also can be the feeding ground for explosive behavior and conflict between team members.

How can you keep negative people from tarnishing your positive day with their complaints?  What are specific wants to address negative communication and conflict so you don’t leave work drained of energy?

Dr. Bob will explore the importance of each team member’s responsibility to maintain the energy of the team and how best to resist and reverse the negative effects of stress, including the office vampire.

Course Outline

  • Recognize the four types of Difficult People and their characteristics.
  • The impact difficult people have on personal and team performance. Understanding the Energy Performance Model
  • The three ways to use personal energy with difficult people.
  • Comprehending the barriers to dealing with difficult people.
  • The “Never Do” and “Always Do” when communicating with difficult people.
  • Know the four basics of communication.
  • The three types of office vampires and strategies to deal with them.

Course Agenda

  • Learn the definition and characteristics of energy and its impact on performance.
  • Discover the 4 types of difficult people.
  • Learn the “Do’s” and “Don’t” when communicating with difficult people.
  • Learn communication techniques with each type of people.
  • Define vampires and how to handle them.

Courseware

  • Physics of Performance for PMPs: Dealing with Difficult Co-Workers - Course Guide
  • Physics of Performance for PMPs: Dealing with Difficult Co-Workers - Presentation Slides
  • Physics of Performance for PMPs: Dealing with Difficult Co-Workers - Webinar/Audio
Add This Course To Your Cart
Select a package below. Note that all hardcopy orders include the downloable version!
Physics of Performance for PMPs: Dealing with Difficult Co-Workers - DOWNLOADABLE VERSION

PDUs:1    Price: $77.00
Select Quantity