Based on his recent survey of businesses across the U.S., Dr. Bob Rausch discovered that 75% of those responding to the survey wanted to know how to better deal with difficult co-workers. They can be peers, subordinates, bosses or clients who drain your energy with their negativity, complaining, gossiping or creating a variety of conflicting situations. Recognizing how to handle these people is imperative to maintaining peak performance for the individual and high levels of team productivity. Failure to deal with them produces a combination of low energy and high stress resulting in a feeding ground for explosive behavior and escalating conflict between team members. In short, wasting personal and team energy on nonproductive actions and behaviors.

The key is to know how to keep negative people from tarnishing your day with their behavior. This involves specific ways to respond to negative communication and minimize conflict so you get the most out of your day and leave work feeling energized. Explore the importance of each team member’s responsibility to maintain the energy of the team and how best to resist and reverse the negative effects of stress, including the vampires!

Learning Objectives:

• Recognize the importance of personal and team energy and how difficult people affect the energy of others.
• Identify and define the Four Types of Difficult People and the Three Types of Energy Vampires.
• Learn specific scripts to maintain personal energy when dealing with difficult people and vampires.
• Discover the Five Strategies for Resolving Conflict.
• Learn how to keep negative people from occupying your thoughts and feelings.