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Course:
Getting Along With Difficult Co-Workers
PDUs: 1
Technical Project Management PDU Value: 0
Leadership PDU Value: 1
Strategic and Business Management PDU Value: 0
Category: Category A: PMI Registered Education Providers
Author: Bob Rausch, Ph.D.
Available Versions: DOWNLOADABLE
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Getting Along With Difficult Co-Workers - DOWNLOADABLE VERSION

PDUs:1    Price: $9.00
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Getting Along With Difficult Coworkers

by Dr. Bob Rausch

Based on his recent survey of businesses across the U.S., Dr. Bob Rausch discovered that 75% of those responding to the survey wanted to know how to better deal with difficult co-workers. They can be peers, subordinates, bosses or clients who drain your energy with their negativity, complaining, gossiping or creating a variety of conflicting situations. Recognizing how to handle these people is imperative to maintaining peak performance for the individual and high levels of team productivity. Failure to deal with them produces a combination of low energy and high stress resulting in a feeding ground for explosive behavior and escalating conflict between team members. In short, wasting personal and team energy on nonproductive actions and behaviors.

The key is to know how to keep negative people from tarnishing your day with their behavior. This involves specific ways to respond to negative communication and minimize conflict so you get the most out of your day and leave work feeling energized. Explore the importance of each team member’s responsibility to maintain the energy of the team and how best to resist and reverse the negative effects of stress, including the vampires!

Learning Objectives:

  1. Recognize the importance of personal and team energy and how difficult people affect the energy of others.
  2. Identify and define the Four Types of Difficult People and the Three Types of Energy Vampires.
  3. Learn specific scripts to maintain personal energy when dealing with difficult people and vampires.
  4. Discover the Five Strategies for Resolving Conflict.
  5. Learn how to keep negative people from occupying your thoughts and feelings.

Course Outline

  • Introduction to Personal Energy
  • Maintaining Personal Energy
  • The Energy Performance Process
  • Four Basic Approaches to Communication:
  • Beware of Energy Vampires

 

Course Agenda

 

  • Introduction:
    • Purpose of the course is to effectively manage personal energy when dealing with difficult people.
  • I. The Personal Energy Process
    • a. Definition of Personal Energy
    • b. Characteristics of Personal Energy
    • c. Energy Performance Model
    • d. Three Ways Energy is used
  • II. Barriers to Dealing with Difficult People
    • a. The Barrier of Confrontation
    • b. The Barrier of Pleasing People
  • III. General Strategies
    • a. The “Never Do” List b. The “Always Do” List
  • IV. Specific Strategies to deal with Difficult People
    • a. Strategies for the Whiners
    • b. Strategies for the Gossip
  • V. Four Basic Approaches to Communication
  • VI. Separating Communication and Conflict
    • a. Strategies dealing with the Challenger
  • VII. Types and Strategies to deal with Vampires
    • a. Siphoning Vampire
    • b. Consuming Vampire
    • c. Spoiling Vampire

Courseware

  • Getting Along with Difficult Coworkers:Are There Vampires In Your Office? Course Guide
  • Getting Along with Difficult Coworkers:Are There Vampires In Your Office? Audio Files
Add This Course To Your Cart
Select a package below. Note that all hardcopy orders include the downloable version!
Getting Along With Difficult Co-Workers - DOWNLOADABLE VERSION

PDUs:1    Price: $9.00
Select Quantity